Things like nodding your head occasionally, leaning in, using appropriate facial expressions (such as smiling or frowning), having an open posture (one that faces the person directly), and using backchanneling (saying, “mhm,” “uh-huh,” “right,” “okay”) are all good examples of using your body language to demonstrate that you are actively listening. You can show the speaker that you are engaged in the discussion by using your own body language. In this sense, make strong eye contact, don’t actively prepare your response until the speaker is done speaking, avoid any distracting thoughts, and pay attention to the speaker’s body language, tone, and facial expressions. Be aware of your non-verbal communication and cues, because actions often speak louder than words. Make sure that you are giving the communicator your complete, undivided attention and acknowledging the message or information. 8 Key techniques for becoming an active listener Taking notes also acts as a way of paraphrasing what is being said so that you can retain more information. You enhance your listening skills, and you can use Fellow to to take notes on what is being discussed during meetings to show you are actively listening. What’s more, active listening helps you truly comprehend what people are saying and what they mean during conversations and meetings. Studies have also shown that active listening is a skill that can be learned and improves over time (Kubota et al., 2004), meaning that there is always room to learn, grow, and improve relationships. When your working relationships are strong, you will communicate and collaborate much more effectively, leading to higher productivity and efficiency in the office. Studies have found that active empathetic listening is related to positive interactions and positive relationship outcomes (Weger et al., 2014). “Elaborate on the issue a little bit–when did this all start?” Why is active listening at work important?Īctive listening is important because there are many positive outcomes associated with it. “Can you tell me more about this client relationship? When did you meet and what is your history with them?” “What you mean is that the deadline is not realistic–is that right?” Waiting to disclose your opinion “So, what you’re saying is that if you had another project manager working on the technical side of the project, it would run more smoothly? You gave a great presentation today- you seemed confident and articulate, so I don’t think you have anything to worry about.” Paraphrasing I wasn’t prepared to speak publicly, and I felt embarrassed but apparently no one noticed. “This reminds me of the time that I had to step-in for the annual conference. Do you want to grab a coffee and talk more about it?” “I’ve gone through similar challenges to the ones that you’re sharing. “That’s a great result, you should be proud of your work.” Disclosing similar situations: “That must have been a difficult decision, but I think you did the right thing.” I will consider them and get back to you.” “Thank you for sharing your thoughts on the project. “I was really impressed with your presentation today.” “How does that make you feel?” Verbal Affirmations “It sounds like you have too much on your plate right now. Try Fellow for free Examples of active listeningīecome a master of active listening and try to incorporate these examples at work: Asking open-ended questions Because active listening is a sign of respect, this listening strengthens relationships and creates opportunities for more effective communication and collaboration.
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